Interim Customer Success Manager

Location: Zagreb, Croatia 
Contract Type: Fixed-term, 6 months 
Reporting To: Head of Customer Success 

Timing: URGENT role, interviews starting 16 January 2026 and will be conducted both during the day and out of hours, including weekend. Starts immediate on successful interviews.  

Process: 2-3 Interviews with different individuals from the company and verbal reference check. 

Role Overview 

We are seeking an Interim Customer Success Manager to join our Customer Success team on a six-month fixed-term contract, based in Zagreb. While titled Customer Success Manager, this role will function primarily as an Account Manager, taking ownership of customer relationships during a transition period. There will be an opportunity to apply for a permanent position at the end of the contract. 

You will work from Zagreb while supporting customers located across Africa and Southeast Asia, operating fully in a remote, international environment. 

Key Responsibilities 

Act as the primary point of contact for assigned customer accounts 

Communicate with customers via video calls and email in a clear, professional, and empathetic manner 

Build trusted customer relationships through active listening, humility, and responsiveness 

Prepare and deliver customer presentations, updates, and operational reviews 

Issue invoices and follow up on outstanding payments and collections 

Maintain operational updates, reports, and trackers (primarily Excel-based) 

Identify, triage, and resolve customer challenges, escalating appropriately when needed 

Balance and negotiate time, priorities, and resources across multiple customer accounts 

Provide regular account and operational reporting to the Head of Customer Success 

Support day-to-day operational tasks to ensure continuity of service 

Collaborate closely with the wider Customer Success team to maintain service quality and customer satisfaction 

Required Skills & Experience 

Excellent command of English, both written and verbal (essential) 

Strong interpersonal and communication skills, particularly in customer-facing video calls 

Demonstrated empathy, humility, and a customer-first mindset 

Ability to resolve issues pragmatically and remain calm under pressure 

Strong organisational skills with the ability to triage tasks and manage competing priorities 

Fully comfortable working remotely with international customers across time zones 

Proficient in Microsoft Excel and structured operational reporting 

Experience preparing professional presentations (PowerPoint or equivalent) 

Desirable Profile 

Background in Customer Success, Account Management, Operations, or a related field 

Experience working with international or emerging-market customers is an advantage 

Proactive, reliable, and comfortable operating with a high degree of autonomy 

Career Opportunity 

This role is well suited to MBA graduates, interns, and individuals seeking to build or transition into a career in Customer Success. It offers hands-on exposure to real customer ownership, international operations, and cross-functional collaboration. Successful candidates will have the opportunity to apply for a full-time, permanent position following the contract period.