IT Services Intern

Paid IT Services Intern (Managed IT Support)

Organization: Women’s Center of Greater Lansing
Compensation: $200–$300 monthly stipend
Time Commitment: Approximately 10–15 hours per month (flexible)
Duration: Semester-based, with possibility of renewal
College Credit: May be eligible for academic credit, depending on institution requirements

Position Overview

The Women’s Center of Greater Lansing seeks a reliable and detail-oriented IT Services Intern to support the organization’s technology infrastructure. This role is ideal for a student pursuing information technology, computer science, or cybersecurity who is interested in gaining hands-on experience in a nonprofit, mission-driven setting.

The intern will assist in maintaining secure, reliable technology systems that support staff operations and confidential client services.

Key Responsibilities

• Monitor and maintain the Center’s network to ensure stability, security, and optimal performance
• Support basic cybersecurity practices, including user access controls, password management, and system updates
• Ensure computers, printers, routers, and other hardware are properly connected, configured, and functioning
• Troubleshoot basic hardware and software issues for staff, escalating issues when appropriate
• Assist with system backups, documentation, and IT process improvement
• Support onboarding and offboarding of staff technology access
• Identify and recommend improvements to IT systems, security practices, or workflows

Confidentiality & Data Security

This position may involve limited access to Personally Identifiable Information (PII) and HIPAA-protected health information as part of maintaining and supporting organizational systems.

The intern will be required to:

• Complete confidentiality and HIPAA compliance training
• Follow all organizational policies related to data security and privacy
• Maintain strict confidentiality and professional discretion at all times
• Sign a confidentiality agreement prior to beginning the internship

Learning Opportunities

• Practical experience supporting secure IT systems in a healthcare-adjacent nonprofit environment
• Exposure to real-world data security and compliance standards
• Independent problem-solving with guidance from leadership
• Insight into how technology supports trauma-informed, client-centered services

Required Qualifications

• Currently enrolled in or recently completed coursework in Information Technology, Computer Science, Cybersecurity, or a related field
• Knowledge of computer hardware, networks, and operating systems
• Strong attention to detail and problem-solving skills
• Ability to work independently and manage time effectively
• Professional communication skills and respect for confidentiality

Preferred Qualifications

• Familiarity with network security or HIPAA compliance concepts
• Interest in nonprofit or community-based work