Student Service Coordinator - Residential Life
TO APPLY:
In order to be considered for this position please submit: 1) cover letter; 2) resume; 3) unofficial transcripts; 4) contact information for three references to emily.ender@mnsu.edu.
APPLICATION CLOSE DATE: February 4, 2023
POSITION START DATE: July 30, 2023
RESPONSIBILITIES/JOB DESCRIPTION:
Student Service Coordinators provide direct supervision to the entire front desk team in a living area of 450-750 students and provide leadership in coordinating the current community occupancy system and room change process. Student Service Coordinators report directly to the Assistant Director Residential Education and work approximately 20 hours per week, primarily during business hours. Duties and responsibilities include, but are not limited to:
Desk Team Supervision:
- Direct the planning, development, and implementation of desk staff training (10-20 Desk Assistants) each semester and when new employees begin during the academic year.
- Evaluate, support, encourage, and recognize the desk team with Assistant Director support.
- Provide on-going staff development and training for the front desk team to maximize customer service.
- Develop, implement, and maintain staffing schedules.
- Process timesheets.
- Make recommendations to Assistant Director on the hiring of Desk Assistants.
- Create an environment that expects and celebrates outstanding customer service to students, guests, and staff.
Desk Management:
- Create and implement education for residents and tracking systems to monitor, maintain, and replace items available at the desk for community use.
- Submit appropriate charges to students for damage or failure to return of an item.
- Monitor locking systems within the community including maintaining current inventory of keys and cores, submitting requests for key/core changes, and monitoring and billing for loaner and lost keys.
- Ensure proper distribution of mail and packages and proper maintenance of lost and found items.
- Maintain inventory of guest parking permits and ensure distribution procedures are followed.
- Provide leadership during hall openings and closings of front desk operation and coordinate desk procedures.
- Manage the budget designated to the front desk.
- Follow up with concerns of residents and visitors as it relates to issues brought to the attention of the front desk team.
- Assist the Department of Residential Life in other ways as requested or assigned.
Occupancy Coordination:
- Communicate with students considering/requesting a room change to provide them support, referrals (when appropriate) and room change options throughout the Residential Life system.
- Coordinate the processing of all room changes with other Student Service Coordinators and the Stadium Heights Hall Director and maintain appropriate paperwork.
- Schedule and complete room checkouts with students making changes during the academic year.
- Submit appropriate maintenance requests, damage charges, and administrative fees.
- Assist in the development and implementation of check-out training (and appropriate tools and supplies) for Community Advisor staff at the end of each semester.
- Assist in Opening preparations including planning for early, interim, and regular arrivals.
- Assist in preparations for Closing (end of semester and break periods).
Additionally, in coordination with their supervisor, Student Service Coordinators can explore opportunities to gain professional development experiences within and outside of Residential Life.
REQUIRED QUALIFICATIONS:
- A Bachelor's Degree
- Be able to work at least 16 hours per week, spread across a minimum of 4 weekdays, during business hours (8:00am-4:30pm)
- Admitted to a Minnesota State University, Mankato graduate program by start date.
- Enrolled in a minimum of six (6) graduate credits per semester during assistantship, and in good academic standing.
PREFERRED QUALIFICATIONS:
- Administrative skills, including an ability to effectively manage multiple priorities.
- Effective time management, self-management, and conflict resolution skills.
- Leadership experience.
- Knowledge of residence hall and college student issues.
- Strong verbal and written communication skills.
- Demonstrative initiative and experience assisting others.
- Previous experience in Residential Life (i.e. Resident Assistant, hall government, Residence Hall Association, etc.)
- A two-year commitment to the position is preferred but not required.
- Demonstrated commitment to fostering a diverse working and learning environment.
SALARY/STIPEND: Up to $10,000 plus tuition stipends, dependent upon availability of funds, period of appointment, and assignment. Appointments made after the tenth day of classes are not eligible for a tuition waiver.
RELATED INFORMATION:
Minnesota State System policy requires that graduate assistants must reside within the State of Minnesota for the duration of their appointment.
Additional information on Minnesota State University, Mankato can be found at www.mnsu.edu.
CONTACT
Emily Ender, Assistant Director for Residential Education
Residential Life
Minnesota State University, Mankato
111 Carkoski Commons
Mankato, MN 56001
Phone: 507-389-2987
TTY: 800-627-3529 or 711
Email: emily.ender@mnsu.edu
NOTICE:
In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle, shall be required to conform to MnSCU’s vehicle use criteria and consent to a Motor Vehicle Records check.
The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures, and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111 or by emailing security@mnsu.edu.
Minnesota State University, Mankato has a long-standing commitment to diversity and is actively seeking to nurture and enrich its underrepresented communities. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States. Requests for reasonable accommodation of a disability during the application and/or interview process should be made to the Office of Human Resources, 507-389-2015 (V), 800-627-3529 or 711 (MRS/TTY). This vacancy notice is available in an alternative format upon request. Minnesota State University, Mankato is an affirmative action/equal opportunity University and is a member of the Minnesota State Colleges and Universities System.